Genoa Healthcare, based in Renton, Washington, continues to expand its behavioral health pharmacy network across the U.S., now operating more than 750 locations in 47 states plus Washington D.C. The organization specializes in high-touch pharmacy care for patients with mental illness, substance use disorder, and other complex conditions, with pharmacy sales estimated at $2.68 billion.
Expansion and Service Model
The organization recently opened its first location in Delaware, marking continued growth for the more than 20-year-old company. Genoa’s pharmacies operate as integrated care sites, co-located directly inside mental health centers and clinics to facilitate collaboration between pharmacy teams and broader care teams. Beyond filling medications, Genoa pharmacies provide behavioral health specialty medications, including long-acting injectables, and offer Genoa CARE Packaging prefilled pill organizers, support with prior authorizations, free medication mailing, and community programs.
Patient-Centered Care
Pharmacy teams emphasize relationship-building as central to their approach. Staff members describe getting to know consumers and their providers on a first-name basis, with clinic pharmacy visits often being patients’ only daily interaction. For many patients facing financial barriers to care, pharmacy staff work to identify resources and assistance programs. In one case documented by the organization, a pharmacist reviewed a patient’s medication list after she lost Medicaid coverage, searched for available discounts, partnered with clinic staff to provide medication samples, and identified lower-cost access options the same day through discount programs. The organization also operates locations in Colorado Springs and Denver, with Genoa CEO Todd Gustin leading the company from its Washington headquarters at 707 S. Grady Way, Suite 700, Renton, Washington 98057.
This article is an AI-assisted summary. All facts and figures are drawn from the original report: https://chaindrugreview.com/genoa-healthcare-bringing-behavioral-health-pharmacy-care-to-patients-across-the-u-s/